1. Summary
In short: because every product is delivered instantly as a digital download, purchases are not refundable once the file has been delivered to your account. We do refund you when the money left your account and the product did not reach you — for example a failed, duplicate or incorrectly charged payment.
2. Digital products — no change of mind refunds
Every item in our store is a digital file. The moment a payment succeeds, the product is added permanently to your account and can be downloaded immediately. A digital file cannot be returned or "un-downloaded", so once delivery has happened we cannot offer a refund, exchange or cancellation because you changed your mind, bought the wrong title, or no longer need it.
To help you decide before paying, each product page shows the format, page count, level, a description of what is covered, and sample pages from inside the book. If anything is unclear, please ask us before you buy — we answer questions about contents at cslearningportal.edu@gmail.com.
- Not eligible: change of mind, accidental purchase, or buying the wrong product.
- Not eligible: the content did not meet personal expectations of difficulty or depth.
- Not eligible: you no longer have a device or software able to open a PDF.
3. Cancelling an order
You can cancel at any point before completing payment simply by closing the payment window — nothing is charged and no order is created.
Once a payment is completed, the order cannot be cancelled, because delivery is immediate and automatic. There is no dispatch stage during which an order could be stopped.
4. When we do issue a refund
We will refund you in full in any of these situations:
- Payment taken, product not delivered. Money left your account but the ebook did not appear in your library and no download was provided.
- Duplicate payment. You were charged more than once for the same product in a single purchase attempt.
- Incorrect amount charged. The amount deducted does not match the price shown at checkout, including a discount that was applied but not honoured.
- Corrupt or unusable file. The delivered file cannot be opened and we are unable to supply a working replacement.
- Wrong product delivered. The item added to your library is not the one you paid for and we cannot correct it.
5. How to request a refund
Email cslearningportal.edu@gmail.com within 7 days of the transaction, from the email address registered to your account, and include the transaction details:
- Razorpay Payment ID (looks like
pay_XXXXXXXXXXXX) - Order ID (looks like
order_XXXXXXXXXXXX) - Date, time and amount of the transaction
- The name of the ebook you were buying
- A bank or card statement screenshot showing the debit, if you have one
You can find the Payment ID and Order ID on your payment success page, in your Razorpay confirmation email, and against the item in My Ebooks.
6. Review and refund timeline
- Acknowledgement: we reply within 3 working days of receiving your request.
- Verification: our team checks the transaction against our payment records and delivery logs.
- Decision: if the request is approved, the refund is initiated immediately and you are told in writing.
- Credit: approved refunds normally reach the original payment method within 5–7 working days, depending on your bank or card issuer.
If a request is declined, we will explain why. You are welcome to reply with additional evidence and we will look again.
7. How refunds are paid
Refunds are issued to the original payment method only — the same card, UPI ID, wallet or bank account used for the purchase — through our payment partner, Razorpay. We cannot redirect a refund to a different account, and we do not issue refunds in cash, by cheque, or as store credit.
Once a refund is issued, access to the associated ebook is removed from your account.
8. Failed payments and stuck money
If a payment fails, no order is created and nothing is owed. Occasionally a bank will place a temporary hold on the amount even though the payment did not complete. These holds are released automatically by your bank, usually within 5–7 working days, without any action from us.
If the amount has not returned to your account after 7 working days, contact us with the transaction details listed in section 5 and we will trace the payment with Razorpay.
9. Coupons and free titles
Discount coupons have no cash value and cannot be exchanged for money. A coupon that was applied to a purchase cannot be refunded separately from the purchase itself, and a coupon consumed on an order is not restored if that order is later refunded.
Titles claimed at no cost — whether priced at zero or claimed with a full-value coupon — involve no payment and therefore have nothing to refund.
10. Chargebacks
If something has gone wrong, please contact us first. Most problems are resolved the same week, and a direct refund reaches you faster than a bank dispute.
Raising a chargeback without contacting us may result in the associated ebook being removed from your account while the dispute is investigated. We cooperate fully with Razorpay and with card issuers in the handling of any dispute.
11. Contact us
For anything relating to payments, refunds or delivery: cslearningportal.edu@gmail.com. You can also use our contact page.
Related policies: Delivery Policy, Terms & Conditions and Privacy Policy.